Quality service : what every hospitality manager needs to know
William B. Martin
| Year of publication: |
2002
|
|---|---|
| Authors: | Martin, William B. |
| Publisher: |
Upper Saddle River, NJ [u.a.] : Prentice Hall |
| Subject: | Hotel | Servicepolitik | Qualitätsmanagement |
| Description of contents: | Table of Contents [digitool.hbz-nrw.de] |
| Extent: | XVII, 202 S. : graph. Darst. |
|---|---|
| Type of publication: | Book / Working Paper |
| Language: | English |
| ISBN: | 0-13-093018-0 |
| Classification: | Qualitätsmanagement ; Gastgewerbe, Catering ; Verkehrswirtschaft |
| Source: |
Persistent link: https://www.econbiz.de/10004696150