Quality standards, implementation autonomy, and citizen satisfaction with public services : cross-national evidence
Year of publication: |
2021
|
---|---|
Authors: | Song, Miyeon ; An, Seung-Ho ; Meier, Kenneth J. |
Published in: |
Public management review. - London : Routledge, ISSN 1471-9045, ZDB-ID 2094887-6. - Vol. 23.2021, 6, p. 906-928
|
Subject: | bureaucratic autonomy | Citizen satisfaction | comparative public administration | performance assessment | Öffentliche Verwaltung | Public administration | Öffentliche Dienstleistung | Public services | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Performance-Messung | Performance measurement | Bürokratie | Bureaucracy | Vergleich | Comparison | Großbritannien | United Kingdom |
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