Quality standards, implementation autonomy, and citizen satisfaction with public services : cross-national evidence
Miyeon Song, Seung-Ho An and Kenneth J. Meier
| Year of publication: |
2021
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| Authors: | Song, Miyeon ; An, Seung-Ho ; Meier, Kenneth J. |
| Published in: |
Public management review. - London : Routledge, ISSN 1471-9045, ZDB-ID 2094887-6. - Vol. 23.2021, 6, p. 906-928
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| Subject: | bureaucratic autonomy | Citizen satisfaction | comparative public administration | performance assessment | Öffentliche Verwaltung | Public administration | Öffentliche Dienstleistung | Public services | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Performance-Messung | Performance measurement | Bürokratie | Bureaucracy | Vergleich | Comparison | Großbritannien | United Kingdom |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/14719037.2020.1730939 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012514199