Coulson-Thomas, Colin, (2007)
Coulson-Thomas, Colin, (1986)
Quality - Quality in the Knowledge Society - For more than a decade the quality community has been endeavouring to adapt, supplement and apply the experience derived from improving the quality of physical products to less tangible areas. This article highlights some of the problem areas that have emerged in adapting and applying quality, and managing change in the knowledge society.
Coulson-Thomas, Colin J., (2002)
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