Queue configurations and operational performance : an interplay between customer ownership and queue length awareness
Hummy Song, Mor Armony, Guillaume Roels
| Year of publication: |
2024
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|---|---|
| Authors: | Song, Hummy ; Armony, Mor ; Roels, Guillaume |
| Published in: |
Manufacturing & service operations management : M & SOM. - Linthicum, Md. : Informs, ISSN 1526-5498, ZDB-ID 2023273-1. - Vol. 26.2024, 6, p. 2284-2304
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| Subject: | healthcare operations management | behavioral operations management | online experiments | queue management | server pooling | Prozessmanagement | Business process management | Warteschlangentheorie | Queueing theory | Gesundheitsversorgung | Health care | Operations Research | Operations research | Produktionswirtschaft | Production management |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1287/msom.2023.0202 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015136089