Quo Vadis Healthcare? Measuring service quality in the stroke chain of survival

Research on services and their appropriate design is still scarce in healthcare and needs to be advanced. The contribution of this work is twofold: First, we derive appropriate metrics for measuring service quality from our interdisciplinary work on the stroke chain of survival. Second, we illustrate how measurements of quality of service should be performed by using IT to collect the required data. This paper provides service quality measures in the context of the stroke chain of survival and performs a proof of concept in a case study.