Ranking the branches of a private bank through the service quality gap approach and by using multi criteria decision making
Mohammad Mehdi Tavakoli and Hadi Shirouyehzad
| Year of publication: |
2013
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|---|---|
| Authors: | Tavakoli, Mohammad Mehdi ; Shirouyehzad, Hadi |
| Published in: |
International journal of productivity and quality management : IJPQM. - [Olney, Bucks] : Inderscience Enterprises, ISSN 1746-6474, ZDB-ID 2193376-5. - Vol. 12.2013, 3, p. 327-344
|
| Subject: | service quality gap | multi criteria decision | AHP | TOPSIS | bank | ranking | Dienstleistungsqualität | Service quality | Multikriterielle Entscheidungsanalyse | Multi-criteria analysis | AHP-Verfahren | AHP approach | Bank | Theorie | Theory | Ranking-Verfahren | Ranking method |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009788052