A RATIONAL APPROACH TO EVALUATING TRAINING PROGRAMS INCLUDING CALCULATING ROI There are five levels of performance measurement. Not all programs require all five. As the title implies, this article offers a rational approach to performance measurement decision-making.
| Year of publication: |
1997
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| Authors: | Phillips, Jack J. |
| Published in: |
The journal of lending & credit risk management. - Philadelphia, Pa. : RMA, ISSN 0021-986X, ZDB-ID 13189839. - Vol. 79.1997, 11, p. 43-50
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