Re-design of service systems based on employee satisfaction, customer satisfaction and labour productivity
Takeshi Takenaka, Hiroshi Nishikoori, Nariaki Nishino, Kentaro Watanabe
| Alternative title: | Reconception des systèmes de services fondée sur la satisfaction des employés, la satisfaction des clients et la productivité du travail |
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| Year of publication: |
2020
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| Authors: | Takenaka, Takeshi ; Nishikoori, Hiroshi ; Nishino, Nariaki ; Watanabe, Kentaro |
| Published in: |
European review of service economics and management. - Paris : Classiques Garnier, ISSN 2497-0107, ZDB-ID 2917396-6. - 2020, 2/10, p. 17-47
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| Subject: | employer satisfaction | service system | simulation | pay structure | service engineering | Kundenzufriedenheit | Customer satisfaction | Arbeitsproduktivität | Labour productivity | Arbeitszufriedenheit | Job satisfaction | Dienstleistungsqualität | Service quality | Dienstleistungssektor | Service industry | Simulation | Dienstleistung | Services |
| Type of publication: | Article |
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| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Notes: | Zusammenfassung in französischer Sprache |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012422479