Re-investigating the nature of tangibility/intangibility and its influence on consumer experiences
| Year of publication: |
2013
|
|---|---|
| Authors: | Hellén, Katarina ; Gummerus, Johanna |
| Published in: |
Journal of service management. - Bingley : Emerald, ISSN 1757-5818, ZDB-ID 24917679. - Vol. 24.2013, 2 (19.4.), p. 130-150
|