Realizing Organizational Effectiveness : Achieving Success and Resilience

Chapter 1 The Contemporary Organization -- Chapter 2 Challenges Facing Contemporary Organizations -- Chapter 3 Understanding and Valuing Diversity, Equity, and Inclusion -- Chapter 4 Ensuring Organizational Resilience, Survival, and Success -- Chapter 5 Management versus Leadership -- Chapter 6 Planning -- Chapter 7 Organizing -- Chapter 8 Directing -- Chapter 9 Controlling -- Chapter 10 Communication -- Chapter 11 Decision Making and Problem Solving -- Chapter 12 Managing Organizational Resources -- Chapter 13 The Most Important Resource People -- Chapter 14 Information Management -- Chapter 15 Visionary and Inclusive Leadership -- Chapter 16 Stakeholders and Organizational Success -- Chapter 17 Primary Stakeholder Groups -- Chapter 18 Understanding Stakeholder Expectations -- Chapter 19 Addressing Stakeholder Expectations -- Chapter 20 Communicating with Stakeholders -- Chapter 21 Stakeholder Engagement, Involvement, and Inclusion -- Chapter 22 Role of Employees in Organizational Success and Survival -- Chapter 23 Understanding Employee Expectations -- Chapter 24 Meeting and Exceeding Employee Expectations -- Chapter 25 Employee Recruitment -- Chapter 26 Motivating and Empowering Employees -- Chapter 27 Employee Participation and Involvement -- Chapter 28 Training and Developing Employees -- Chapter 29 Coaching and Mentoring Employees -- Chapter 30 Supervising Employees -- Chapter 31 Effective Delegation -- Chapter 32 Creating a Positive Organizational Climate and Work -- Chapter 33 Communication and Information Dissemination -- Chapter 34 Developing, Implementing, and Administering Policies and Procedures -- Chapter 35 Evaluating and Recognizing Performance -- Chapter 36 Administering Discipline -- Chapter 37 Employee Retention -- Chapter 38 Role of Customers in Organizational Success and Survival -- Chapter 39 Understanding Customer Expectations -- Chapter 40 Meeting and Exceeding Customer Expectations -- Chapter 41 Attracting Customers -- Chapter 42 Communicating with Customers -- Chapter 43 Addressing Customer Concerns, Issues, and Complaints -- Chapter 44 Retaining Customers -- Chapter 45 Role of Stakeholders in Continued Organizational Success and Survival -- Chapter 46 Challenges of the Future -- Chapter 47 Preparing Your Organization for Future Challenges -- Chapter 48 Preparing for Crisis Events and Situations -- Chapter 49 Understanding and Addressing Stakeholder Expectations -- Chapter 50 Recruiting Employees -- Chapter 51 Training and Developing Employees -- Chapter 52 Communicating with Employees -- Chapter 53 Coaching and Mentoring Employees -- Chapter 54 Affording Employees Opportunities for Participation and Involvement -- Chapter 55 Developing and Administering Policies and Procedures -- Chapter 56 Evaluating and Recognizing Employee Performance -- Chapter 57 Administering Discipline -- Chapter 58 Understanding and Addressing Customer Expectations -- Chapter 59 Communicating with Customers -- Chapter 60 Addressing Customer Concerns, Issues, and Complaints -- Chapter 61 Preparing for Future Organizational Challenges.