Recommend or not? : the influence of emotions on passengers' intention of airline recommendation during COVID-19
Xi Wang, Jie Zheng, Liang (Rebecca) Tang, Yi Luo
| Year of publication: |
2023
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|---|---|
| Authors: | Wang, Xi ; Zheng, Jie ; Tang, Liang ; Luo, Yi |
| Published in: |
Tourism management : research, policies, practice. - Amsterdam [u.a.] : Elsevier Science, ISSN 0261-5177, ZDB-ID 802245-8. - Vol. 95.2023, p. 1-14
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| Subject: | Airline attribute | Airline passenger's intention | COVID-19 | Expectancy-disconfirmation theory | Intention to recommend | Plutchik's emotion | Emotion | Fluggesellschaft | Airline | Coronavirus | Konsumentenverhalten | Consumer behaviour | Passagierluftverkehr | Air passenger transport | Personalisierung | Personalization | Dienstleistungsqualität | Service quality | Luftverkehr | Air transport |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.tourman.2022.104675 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10013534425