Reconceptualizing e-logistics service quality (e-LSQ) in emerging contexts : the case of crowdsourced delivery
Ha Ta, Terry L. Esper, Adriana Rossiter Hofer, Annibal Camara Sodero
| Year of publication: |
2025
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|---|---|
| Authors: | Ta, Ha ; Esper, Terry L. ; Hofer, Adriana Rossiter ; Sodero, Annibal Camara |
| Published in: |
Journal of business logistics. - Hoboken, NJ [u.a.] : Wiley-Blackwell, ISSN 2158-1592, ZDB-ID 2068494-0. - Vol. 46.2025, 1, Art.-No. e12401, p. 1-30
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| Subject: | comparative thematic content analysis | crowdsourced delivery | delivery services operations | electronic logistics service quality | Dienstleistungsqualität | Service quality | Crowdsourcing | Logistik | Logistics | Logistikunternehmen | Logistics provider | Qualitätsmanagement | Quality management | Electronic Commerce | E-commerce |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1111/jbl.12401 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015393767