Recovery satisfaction construct and construct-related : assessment measurement from item response theory
Martín Hernani-Merino, Giuliana Isabella, Enver Gerald Tarazona Vargas, José Afonso Mazzon
| Year of publication: |
2019
|
|---|---|
| Authors: | Hernani-Merino, Martín ; Isabella, Giuliana ; Tarazona Vargas, Enver Gerald ; Mazzon, José Afonso |
| Published in: |
Journal of business. - Lima : Universidad del Pacífico, ISSN 2078-9424, ZDB-ID 2859035-1. - Vol. 11.2019, 1, p. 2-13
|
| Subject: | Item response theory | recovery satisfaction | Kundenzufriedenheit | Customer satisfaction | Multivariate Analyse | Multivariate analysis | Messung | Measurement | Dienstleistungsqualität | Service quality | Beschwerdemanagement | Complaint management | Arbeitszufriedenheit | Job satisfaction |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.21678/jb.2019.1137 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012209576