Reducing employee turnover intention : a customer relationship management perspective
Year of publication: |
June 2018
|
---|---|
Authors: | Abdullateef, Aliyu Olayemi ; Nyadzayo, Munyaradzi Wellington |
Published in: |
Journal of strategic marketing. - Abingdon : Taylor & Francis, ISSN 0965-254X, ZDB-ID 1279794-7. - Vol. 26.2018, 3, p. 241-257
|
Subject: | Customer relationship management | employee job satisfaction | intention to quit | call centers | Arbeitszufriedenheit | Job satisfaction | Beziehungsmarketing | Relationship marketing | Callcenter | Call centre | Arbeitsmobilität | Labour mobility | Personalmanagement | Human Resource Management | Mitarbeiterbindung | Employee retention | Kundenzufriedenheit | Customer satisfaction |
-
Iwu, Chux Gervase, (2021)
-
Does CRM technology implementations mitigate employee intention to quit in call centres
Olanrewaju Kareem, (2020)
-
The contribution of client embeddedness to an employee's employment experience
Treuren, Gerrit J. M., (2016)
- More ...
-
The manifestation of brand engagement in self-concept through customer word-of-mouth behavior
Leckie, Civilai, (2023)
-
Casidy, Riza, (2022)
-
Mohan, Mayoor, (2022)
- More ...