Refined models for efficiency-driven queues with applications to delay announcements and staffing
Junfei Huang, Avishai Mandelbaum, Hanqin Zhang, Jiheng Zhang
| Year of publication: |
September-October 2017
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|---|---|
| Authors: | Huang, Junfei ; Mandelbaum, Avishai ; Zhang, Hanqin ; Zhang, Jiheng |
| Published in: |
Operations research. - Catonsville, MD : INFORMS, ISSN 0030-364X, ZDB-ID 123389-0. - Vol. 65.2017, 5, p. 1380-1397
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| Subject: | customer abandonment | delay announcement | staffing | call centers | ED+QED | refined approximation | Warteschlangentheorie | Queueing theory | Callcenter | Call centre | Ankündigungseffekt | Announcement effect | Personaleinsatzplanung | Crew scheduling |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1287/opre.2017.1619 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011757559