Refinement and Retesting of “eBankQual” Scale in Internet Banking Service Settings
Year of publication: |
2012-10
|
---|---|
Authors: | Kumbhar, Vijay |
Institutions: | Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München |
Subject: | E-service Quality | eBankQual | Scale Reliability | Internet Banking | Customer Satisfaction |
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