Refining the relationship between attribute performance and customer satisfaction in the Chinese hospitality industry
Zili Zhang, Minghui Jiang and Xiangyang Li
| Year of publication: |
2013
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|---|---|
| Authors: | Zhang, Zili ; Jiang, Minghui ; Li, Xiangyang |
| Published in: |
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence. - Abingdon, Oxfordshire : Routledge, ISSN 1478-3363, ZDB-ID 2101779-7. - Vol. 24.2013, 12, p. 1364-1375
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| Subject: | attribute performance | customer satisfaction | hospitality industry | combined effects | Kundenzufriedenheit | Customer satisfaction | Gastgewerbe | Hospitality industry | Dienstleistungsqualität | Service quality | China | Hotellerie | Hotel industry | Krankenhaus | Hospital | Performance-Messung | Performance measurement |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10010208033