Regional bias when benchmarking services using customer satisfaction scores
Year of publication: |
2021
|
---|---|
Authors: | Brint, Andrew ; Fry, John |
Published in: |
Total quality management & business excellence. - Abingdon : Routledge, Taylor & Francis Group, ISSN 1478-3371, ZDB-ID 2129076-3. - Vol. 32.2021, 3, p. 344-358
|
Subject: | behavioural intentions | competitive benchmarking | customer satisfaction | monopoly services | regional satisfaction | Kundenzufriedenheit | Customer satisfaction | Benchmarking | Dienstleistungsqualität | Service quality | Messung | Measurement | Monopol | Monopoly | Dienstleistungssektor | Service industry |
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