Reinventing warranty at HP: an engineering approach to warranty
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|Authors:||Kakouros, Steve ; Cargille, Brian ; Esterman, Marcos|
Quality and reliability engineering international. - Chichester [u.a.] : Wiley, ISSN 0748-8017, ZDB-ID 506412. - Vol. 19.2003, 1, p. 21-30
Measure, Then Manage - Sure, sure, the forecast is always wrong. At least that's the prevailing wisdom in demand planning. But let's expand our thinking as three managers in Hewlett-Packard's strategic planning and modeling division demonstrate a better way to go about the forecasting process.
Kakouros, Steve, (2002)
Gargille, Brian, (1999)
Laval, Claude, (2005)
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