Relational Bonds and Customer's Trust and Commitment -- A Study on the Moderating Effects of Web Site Usage
| Year of publication: |
2003
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|---|---|
| Authors: | Lin, Neng-Pai ; Weng, James C.M. ; Hsieh, Yi-Ching |
| Published in: |
The service industries journal. - Abingdon : Routledge, ISSN 0264-2069, ZDB-ID 7226238. - Vol. 23.2003, 3, p. 103-124
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