Relationship conflict in stores : a longitudinal study of intra-store conflict on salespeople’s helping, customer-oriented behavior, and customer purchase behavior
Michel Tremblay
| Year of publication: |
2023
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|---|---|
| Authors: | Tremblay, Michel |
| Published in: |
Journal of personal selling & sales management : JPSSM. - London : Routledge, Taylor & Francis, ISSN 1557-7813, ZDB-ID 2068748-5. - Vol. 43.2023, 2, p. 128-145
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| Subject: | conflict asymmetry | customer purchase | customer-oriented behavior | Relationship conflict | store-level helping behavior | Beziehungsmarketing | Relationship marketing | Konsumentenverhalten | Consumer behaviour | Verkaufspersonal | Salespeople | Betrieblicher Konflikt | Workplace conflict | Konflikt | Conflict | Arbeitsverhalten | Work behaviour | Lieferantenmanagement | Supplier relationship management | Verhalten | Behaviour |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/08853134.2022.2116334 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014293086