Relationship Marketing: The Importance of Customer-Perceived Service Quality in Retail Banking
Year of publication: |
1996
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Authors: | Holmlund, Maria ; Kock, Sören |
Published in: |
The service industries journal. - Abingdon : Routledge, ISSN 0264-2069, ZDB-ID 7226238. - Vol. 16.1996, 3, p. 287-304
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