Relationships among service quality, customer satisfaction and customer perceived value : evidence from Iran's software indutry
Seyed Mostafa Razavi; Hossein Safari; Hessam Shafie
| Year of publication: |
2012
|
|---|---|
| Authors: | Razavi, Seyed Mostafa ; Safari, Hossein ; Shafie, Hessam |
| Published in: |
Journal of management and strategy : JMS. - Toronto : Sciedu Pr., ISSN 1923-3965, ZDB-ID 2621714-4. - Vol. 3.2012, 3, p. 28-37
|
| Subject: | Softwareindustrie | Software industry | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Kundenwert | Customer value | Strukturgleichungsmodell | Structural equation model | Iran |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://ebvufind01.dmz1.zbw.eu/10009573766