Relationships among senior tourists' perceptions of tour guides' professional competencies, rapport, satisfaction with the guide service, tour satisfaction, and word of mouth
Jinsoo Hwang and JungHoon (Jay) Lee
| Year of publication: |
2019
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|---|---|
| Authors: | Hwang, Jinsoo ; Lee, JungHoon |
| Published in: |
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association. - Thousand Oaks, Calif. [u.a.] : Sage, ISSN 1552-6763, ZDB-ID 2036634-6. - Vol. 58.2019, 8, p. 1331-1346
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| Subject: | elderly tourism | tour guide | skills | attitude | product knowledge | Tourismusberufe | Tourism employees | Kundenzufriedenheit | Customer satisfaction | Virales Marketing | Viral marketing | Qualifikation | Occupational qualification | Arbeitszufriedenheit | Job satisfaction | Urlaubsverhalten | Holiday behaviour | Ältere Menschen | Elderly people | Dienstleistungsqualität | Service quality | Tourismuswirtschaft | Tourism industry | Tourismus | Tourism | Zufriedenheit | Satisfaction |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1177/0047287518803199 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012150540