Relative importance of satisfaction dimensions on service performance : a developing country context
Kwabena Frimpong; Alan Wilson
| Year of publication: |
2013
|
|---|---|
| Authors: | Frimpong, Kwabena ; Wilson, Alan M. |
| Published in: |
Journal of service management. - Bingley : Emerald, ISSN 1757-5818, ZDB-ID 2491767-9. - Vol. 24.2013, 4, p. 401-419
|
| Subject: | Job satisfaction | Service orientation | Service quality/performance | Developing countries | Customer services quality | Ghana | Dienstleistungsqualität | Service quality | Entwicklungsländer | Arbeitszufriedenheit | Kundenzufriedenheit | Customer satisfaction | Kundenservice | Customer service | Dienstleistungssektor | Service industry |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009790193