Render good for evil? : the relationship between customer mistreatment and customer-oriented citizenship behavior
Dan Ni, Xin Liu, Xiaoming Zheng
| Year of publication: |
2024
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|---|---|
| Authors: | Ni, Dan ; Liu, Xin ; Zheng, Xiaoming |
| Published in: |
Journal of business research : JBR. - New York, NY : Elsevier, ISSN 0148-2963, ZDB-ID 2013438-1. - Vol. 170.2024, Art.-No. 114349, p. 1-13
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| Subject: | Customer mistreatment | Customer-oriented citizenship behavior | Forgiveness | Guilt | Self-attribution | Beziehungsmarketing | Relationship marketing | Arbeitsverhalten | Work behaviour | Konsumentenverhalten | Consumer behaviour | Emotion |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.jbusres.2023.114349 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014535957