Replaced by a robot : service implications in the age of the machine
Fraser McLeay, Victoria Sophie Osburg, Vignesh Yoganathan, and Anthony Patterson
| Year of publication: |
2021
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|---|---|
| Authors: | McLeay, Fraser ; Osburg, Victoria Sophie ; Yoganathan, Vignesh ; Patterson, Anthony |
| Published in: |
Journal of service research. - London : Sage Periodicals Press, ISSN 1552-7379, ZDB-ID 2020788-8. - Vol. 24.2021, 1, p. 104-121
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| Subject: | brand usage intent | ethical/societal reputation | service experience | service innovativeness | service robots | Roboter | Robot | Dienstleistungssektor | Service industry | Dienstleistung | Services | Konsumentenverhalten | Consumer behaviour | Dienstleistungsqualität | Service quality | Reputation | Kundenzufriedenheit | Customer satisfaction | Automatisierung | Automation | Dienstleistungsmarketing | Services marketing | Kundenservice | Customer service |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1177/1094670520933354 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012426765