Research on service frontline employees : a science - practice perspective
David Solnet and Maria Golubovskaya
| Year of publication: |
2023
|
|---|---|
| Authors: | Solnet, David ; Golubovskaya, Maria |
| Published in: |
Journal of service management. - Bingley : Emerald, ISSN 1757-5826, ZDB-ID 2495133-X. - Vol. 34.2023, 5, p. 1021-1037
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| Subject: | Academic-practitioner gap | Employee vulnerability | Frontline service employees (FLEs) | Future workforce challenges | Industry insights | Service teams | Arbeitskräfte | Workforce | Dienstleistungssektor | Service industry | Arbeitsgruppe | Team | Verkaufspersonal | Salespeople | Dienstleistungsberufe | Service workers | Dienstleistungsqualität | Service quality | Personalmanagement | Human Resource Management | Arbeitsverhalten | Work behaviour | Kundenservice | Customer service |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/JOSM-07-2023-0321 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014456531