Research process for selecting a theoretical framework and bibliometric analysis of a theme : illustration for the management of customer service in a bank
Leonardo Ensslin; Ademar Dutra; Sandra Rolim Ensslin; Leonardo Correa Chaves; Vinicius Dezem
| Year of publication: |
2015
|
|---|---|
| Authors: | Ensslin, Leonardo ; Dutra, Ademar ; Ensslin, Sandra Rolim ; Chaves, Leonardo ; Dezem, Vinicius |
| Published in: |
Modern economy. - Irvine, Calif. : Scientific Research Publishing, ISSN 2152-7245, ZDB-ID 2598760-4. - Vol. 6.2015, 6, p. 782-796
|
| Subject: | Assessment | Management | Performance | ProKnow-C | Bibliometry | Forschung | Research | Kundenservice | Customer service | Bank | Theorie | Theory |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011385290