Resilience during crisis : COVID-19 and the new age of remote work in higher education : a systematic literature review

The outbreak of the COVID-19 pandemic took a sledgehammer to the education sector, shattering the established structured systems, norms and rituals of practices and procedures. To ensure continuity whilst adhering to the pandemic-induced containment measures, higher education institutions adopted a remote work model to address the needs of a dispersed workforce. Amidst the uncertainty and continuous changes posed by the pandemic, remote working arrangements gradually dominated the higher education workspace, thereby increasing demands on institutions and employees. Consequently, the notion of resilience as a crucial constituent of Crisis Management has never been more salient. Yet surprisingly, there has been a paucity of literature in this domain. Whilst research on resilience is gaining interest, there is a need for a comprehensive overview of what the concept means for academics during an emergency and its application in the Crisis Management framework. This article addresses this research gap using a systematic Literature Review method to unearth the current state of scientific research regarding resilience in Crisis Management in the context of remote work during COVID-19. The findings of the study provide a research agenda that centers on understanding how resilience in Crisis Management and its strategic use in remote work can advance the research streams.