Resource Activity Mapping: The Value Chain in Service Operations Strategy
| Year of publication: |
1993
|
|---|---|
| Authors: | Armistead, Colin G. ; Clark, Graham |
| Published in: |
The service industries journal. - Abingdon : Routledge, ISSN 0264-2069, ZDB-ID 7226238. - Vol. 13.1993, 4, p. 221-239
|