Responding to online complaints in webcare by public organizations : the impact on continuance intention and reputation
Sandra Jacobs and Christine Liebrecht
| Year of publication: |
2023
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|---|---|
| Authors: | Jacobs, Sandra ; Liebrecht, Christine |
| Published in: |
Journal of communication management. - Bradford : Emerald, ISSN 1478-0852, ZDB-ID 2031803-0. - Vol. 27.2023, 1, p. 1-20
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| Subject: | Governmental communication | Reputation | Social media | Strategic communication | Social Web | Social web | Öffentlichkeitsarbeit | Public relations | Kommunikation | Communication | Firmenimage | Corporate reputation | Beziehungsmarketing | Relationship marketing | Beschwerdemanagement | Complaint management |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/JCOM-11-2021-0132 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014288355