Responsibilization during uncontrollable events : understanding how consumers assign and accept responsibility for service employee welfare
Nora Moran, Steven Shepherd and Janice Alvarado
| Year of publication: |
2023
|
|---|---|
| Authors: | Moran, Nora ; Shepherd, Steven ; Alvarado, Janice |
| Subject: | COVID-19 pandemic | Employee welfare | Frontline service employees | Responsibilization | Coronavirus | Konsumentenverhalten | Consumer behaviour | Epidemie | Epidemic | Dienstleistungsberufe | Service workers | Dienstleistungssektor | Service industry |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/JSM-05-2022-0159 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014333596