Retail financial services: success through branch led-strategies

Why are British bank branches run so differently—and often much less efficiently—than their international counterparts? Why is it that it has been nearly ten years since the last major innovation in that area? Banking expert David Cavell takes a hard look at the present situation, and argues that despite some successes, British banks have not innovated sufficiently to meet the needs of flexible markets and diverse customers. He offers some interesting insights into how branches could be used more efficiently and more in tune with best practices elsewhere.[...]