Retail karma : how our shopping sins influence evaluation of service failures
Ran Li, Meng Zhang, Pankaj Aggarwal
| Year of publication: |
2025
|
|---|---|
| Authors: | Li, Ran ; Zhang, Meng ; Aggarwal, Pankaj |
| Published in: |
Journal of consumer research : JCR ; an interdisciplinary journal. - Oxford : Oxford Univ. Press, ISSN 1537-5277, ZDB-ID 2063374-9. - Vol. 51.2025, 5, p. 1027-1046
|
| Subject: | consumer wrongdoing | service failure | karmic belief | karma | transgression | self-blame | Konsumentenverhalten | Consumer behaviour | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Einzelhandel | Retail trade | Beschwerdemanagement | Complaint management |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1093/jcr/ucae027 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015338642