Retaining hotel employees as internal customers : effect of organizational commitment on attitudinal and behavioral loyalty of employees
Tang Yao, Qi Qiu, Yigang Wei
| Year of publication: |
January 2019
|
|---|---|
| Authors: | Yao, Tang ; Qiu, Qi ; Wei, Yigang |
| Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier, ISSN 0278-4319, ZDB-ID 1074264-5. - Vol. 76.2019, 1, p. 1-8
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| Subject: | Organizational commitment | Hotel employee turnover | Internal customer | Attitudinal loyalty | Behavioral loyalty | Mitarbeiterbindung | Employee retention | Hotellerie | Hotel industry | Beziehungsmarketing | Relationship marketing | Arbeitskräfte | Workforce | Arbeitszufriedenheit | Job satisfaction | Tourismusberufe | Tourism employees | Konsumentenverhalten | Consumer behaviour |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.ijhm.2018.03.018 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011981825