Return on process (ROP) : getting real performance results from process

Michael West

1. Real performance improvement -- 2. Real process improvement -- 3. Getting the return on process (ROP) -- 4. Small changes, big performance improvement -- 5. Improving process improvement -- 6. Process and performance myths.

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Year of publication:	2013
Authors:	West, Michael A.
Publisher:	Boca Raton, Fla. : CRC Press,

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Extent:	1 online resource (xxxviii, 352 pages)
Type of publication:	Book / Working Paper
Language:	English
ISBN:	978-0-429-11321-5 ; 978-1-4822-0968-6 ; 978-1-4398-8639-7
Other identifiers:	10.1201/b14053 [DOI]
Source:	ECONIS - Online Catalogue of the ZBW

Persistent link: https://www.econbiz.de/10015068912