Reverse compassion : value-in-use and value-in-context of healthcare services during crisis
Year of publication: |
2023
|
---|---|
Authors: | De Rosis, Sabina ; Gilmore, Kendall Jamieson ; Nuti, Sabina |
Published in: |
The TQM journal : the international review of organizational improvement. - Bradford : Emerald Group Publ., ISSN 1754-274X, ZDB-ID 2420151-0. - Vol. 35.2023, 9, p. 332-351
|
Subject: | Service quality | Healthcare | Crisis | User experience | Value-in-context | Value-in-use | Dienstleistungsqualität | Gesundheitswesen | Health care system | Gesundheitsversorgung | Health care | Finanzkrise | Financial crisis | Kundenzufriedenheit | Customer satisfaction |
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