Reviewing experts' restraint from extremes and its impact on service providers
Year of publication: |
2021
|
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Authors: | Nguyen, Peter ; Wang, Xin ; Li, Xi ; Cotte, June |
Published in: |
Journal of consumer research : JCR ; an interdisciplinary journal. - Oxford : Oxford Univ. Press, ISSN 1537-5277, ZDB-ID 2063374-9. - Vol. 47.2021, 5, p. 654-674
|
Subject: | online word-of-mouth | expertise | user rating average | platform strat-egy | text analysis | sentiment analysis | Social Web | Social web | Virales Marketing | Viral marketing | Digitale Plattform | Digital platform | Text | Digitale Dienste | Web-based service | Konsumentenverhalten | Consumer behaviour | Experten | Experts | Kundenzufriedenheit | Customer satisfaction |
Description of contents: | Description [doi.org] |
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