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Revisiting the Concept of a Societal Orientation: Conceptualization and Delineation
Kang, Gi-Du, (2007)
Service quality dimensions: an examination of Grönroos's service quality model
Kang, Gi-Du, (2004)
Measurement of internal service quality: application of the SERVQUAL battery to internal service quality
Kang, Gi-Du, (2002)