Revisiting the service recovery paradox in the restaurant industry
Year of publication: |
2022
|
---|---|
Authors: | Kim, Jong-Hyeong ; Du, Wenxuan ; Youn, Hyewon |
Published in: |
Asia Pacific journal of marketing and logistics. - [S.l.] : Proquest, ISSN 1758-4248, ZDB-ID 2037486-0. - Vol. 34.2022, 3, p. 437-453
|
Subject: | Customer satisfaction | Service failure | Service recovery | Service recovery paradox | Kundenzufriedenheit | Dienstleistungsqualität | Service quality | Beschwerdemanagement | Complaint management | Gastronomie | Restaurant industry | Beziehungsmarketing | Relationship marketing | Mobilkommunikation | Mobile communications | Dienstleistungssektor | Service industry | Kundenservice | Customer service |
-
Service recovery in unaffected consumers : evidence of a recovery paradox
Wardley, Marcus, (2022)
-
Harun, Ahasan, (2021)
-
Kim, Hyunsu, (2022)
- More ...
-
Revisiting the service recovery paradox in the restaurant industry
Kim, Jong-Hyeong, (2021)
-
Youn, Hyewon, (2021)
-
Does the restaurant type matter for investment in corporate social responsibility?
Youn, Hyewon, (2016)
- More ...