Ringing the changes - Notwithstanding the different experiences of the two employers, both call centres have led to radically new ways of working in their respective organisations, and have improved service delivery and customer satisfaction.
Year of publication:
IRS employment review. - London : Eclipse Publ. Ltd., ISSN 0143-8328, ZDB-ID 2107687X. - 1999, 694, p. 5-11