Robots at your service : value facilitation and value co-creation in restaurants
Year of publication: |
2022
|
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Authors: | Zhang, Xiya ; Balaji, M. S. ; Jiang, Yangyang |
Subject: | Restaurants | Advocacy intentions | Robot attributes | Service robots | Value co-creation | Roboter | Robot | Gastronomie | Restaurant industry | Kundenintegration | Customer integration | Betriebliche Wertschöpfung | Value creation | Dienstleistungsqualität | Service quality | Service-Dominant Logic | Service-dominant logic | Kundenzufriedenheit | Customer satisfaction | Dienstleistung | Services | Kundenwert | Customer value |
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