Robots in service : how robot capabilities and personalities drive customer value co-creation and satisfaction
M.S. Balaji, Yangyang Jiang, and Xiya Zhang
| Year of publication: |
2025
|
|---|---|
| Authors: | Balaji, M. S. ; Jiang, Yangyang ; Zhang, Xiya |
| Published in: |
International journal of contemporary hospitality management. - Bingley : Emerald, ISSN 1757-1049, ZDB-ID 2028752-5. - Vol. 37.2025, 3, p. 1016-1035
|
| Subject: | Hospitality | Personality | Robot capabilities | Satisfaction | Service robots | Value co-creation | Roboter | Robot | Kundenzufriedenheit | Customer satisfaction | Kundenintegration | Customer integration | Kundenwert | Customer value | Betriebliche Wertschöpfung | Value creation | Dienstleistungsqualität | Service quality | Service-Dominant Logic | Service-dominant logic | Krankenhaus | Hospital |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/IJCHM-01-2024-0112 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015210293