Robust practices from two decades of ITO and BPO research
Year of publication: |
2012
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Authors: | Lacity, Mary Cecelia ; Willcocks, Leslie ; Solomon, Stan |
Published in: |
Advanced outsourcing practice : rethinking ITO, BPO and cloud services. - Basingstoke [u.a.] : Palgrave Macmillan, ISBN 1-137-00557-2. - 2012, p. 1-24
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Subject: | Informationstechnik | Information technology | Betriebliches Informationssystem | Business intelligence system | Prozessmanagement | Business process management | Outsourcing | IT-Dienstleister | IT service provider | Universitäre Forschung | University research | Bibliometrie | Bibliometrics |
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