Routing analyses for call centers with human and automated services
Benjamin Legros
| Year of publication: |
2021
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|---|---|
| Authors: | Legros, Benjamin |
| Published in: |
International journal of production economics. - Amsterdam [u.a.] : Elsevier, ISSN 0925-5273, ZDB-ID 1092526-0. - Vol. 240.2021, p. 1-15
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| Subject: | Call center | Queueing | Robot agents | Routing | Scheduling | Callcenter | Call centre | Warteschlangentheorie | Queueing theory | Tourenplanung | Vehicle routing problem | Scheduling-Verfahren | Scheduling problem | Roboter | Robot | Automatisierung | Automation | Personaleinsatzplanung | Crew scheduling |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.ijpe.2021.108247 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012629933