Routing and staffing in customer service chat systems with generally distributed service and patience times
Zhenghua Long, Tolga Tezcan, Jiheng Zhang
| Year of publication: |
2024
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|---|---|
| Authors: | Long, Zhenghua ; Tezcan, Tolga ; Zhang, Jiheng |
| Published in: |
Manufacturing & service operations management : M & SOM. - Linthicum, Md. : Informs, ISSN 1526-5498, ZDB-ID 2023273-1. - Vol. 26.2024, 5, p. 1674-1691
|
| Subject: | asymptotic analysis | customer service chat | fluid approximation | general distribution | measure-valued process | static planning problem | Kundenservice | Customer service | Warteschlangentheorie | Queueing theory | Tourenplanung | Vehicle routing problem |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1287/msom.2022.0114 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015133009