Routing and Staffing in Large-Scale Service Systems: The Case of Homogeneous Impatient Customers and Heterogeneous Servers
| Year of publication: |
2011
|
|---|---|
| Authors: | Armony, Mor ; Mandelbaum, Avishai |
| Published in: |
Operations research : the journal of the Operations Research Society of America. - Linthicum, Md : INFORMS, ISSN 0030-364X, ZDB-ID 1233890. - Vol. 59.2011, 1, p. 50-66
|