Safety or service? : effects of employee prosocial safety-rule-breaking on consumer satisfaction
Cass Shum, Ankita Ghosh
| Year of publication: |
2022
|
|---|---|
| Authors: | Shum, Cass ; Ghosh, Ankita |
| Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier, ISSN 0278-4319, ZDB-ID 1074264-5. - Vol. 103.2022, p. 1-10
|
| Subject: | Consumer satisfaction | COVID-19 | Perceived safety | Prosocial rule-breaking | Service performance | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsqualität | Service quality | Coronavirus | Arbeitszufriedenheit | Job satisfaction | Konsumentenverhalten | Consumer behaviour | Soziales Verhalten | Social behaviour | Arbeitsschutz | Occupational safety | Zufriedenheit | Satisfaction |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.ijhm.2022.103225 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10013209292