Satisfaction and dissatisfaction in online auctions : an empirical analysis
Xiaowen Huang and Byron J. Finch
| Year of publication: |
2010
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|---|---|
| Authors: | Huang, Xiaowen ; Finch, Byron J. |
| Published in: |
International journal of quality & reliability management. - Bingley : Emerald Group Publishing Limited, ISSN 0265-671X, ZDB-ID 51787-2. - Vol. 27.2010, 8, p. 878-892
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| Subject: | Internet-Auktion | Online auction | Online-Handel | Online retailing | Dienstleistungsqualität | Service quality | Kommunikation | Communication | Kundenzufriedenheit | Customer satisfaction | Beschwerdemanagement | Complaint management | Empirische Methode | Empirical method |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10008749012